Article posted Tuesday, September 25, 2012 12:02pm

Dear Mary Pat,

During a recent visit to the county, I noticed at several shops and eateries that the employees there do not have the least idea what ‘Thank you’ means. After all, the customer is paying their wages, and then they expect a generous tip? One waiter came up to me as I was visiting with someone at the next table, and brazenly asked if I would give him his tip right then.

Also it is time that young people showed respect to older folks. My pet peeve is some 18 or 20-year-old coming up to a group of older women and saying, “What do you or ‘youse’ guys want?” Good grief. Learn to tell the difference and read the dictionary. You are being insulting and rude.

Signed,

Jan P.

Green Bay, WI

Dear Jan,

I’m sorry to hear that you experienced some rude behavior while visiting with us. I have run into an inconsiderate server or store worker a time or two before, however, I’m happy to say that these instances are few and far between. One of the things that Door County is known for is our welcoming and friendly people. I do hope that you come back again and experience more of the local hospitality that I have come to expect.

I agree that “you guys” can come across as disrespectful when talking to a group of older women. And the only time I want to hear “youse” is when I’m watching a mob movie or anything filmed in New Jersey or New York.

So, for all of the hundreds of servers and workers that get it right and give customers the star treatment, thank you very much for representing our county well. For those of you who fall short of the mark, here are some reminders for you:

1) The majority of our livelihoods depend on tourism. Let’s not forget why we are all here.

2) A smile, please and thank you go a long way.

3) Customers should be greeted within the first 10 seconds of walking through the door.

4) Tips are discretionary. No one has to tip you. Be sure your service is worthy of a 20 percent tip.

5) Be aware of who you are addressing. “You guys” is okay for younger people, but use “ladies,” “gentlemen,” “Sir,” or “Ma’am” for older folks.

6) And I’m repeating this one since it’s important…A smile, please and thank you go a long way.

Jan, please keep me posted on future experiences in the county. I know we can impress you!

Signed,

Mary Pat