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Sturgeon Bay Utilities Sends Survey to Customers

Sturgeon Bay Utilities (SBU) is conducting a residential survey to gather insights about satisfaction with the utility. Dieringer Research Group of Brookfield, Wisconsin, will mail a letter on utility letterhead to randomly selected customers that will include a website link to the survey. 

The survey – which will take approximately 10 minutes to complete online – seeks feedback about the quality of SBU’s customer service and measures awareness of its programs and services. Those who do not respond may receive a follow-up email. All responses will remain confidential. “As a locally owned utility, our customers matter to us, and we care what our customers think,” said General Manager Jim Stawicki. “The information we collect from the survey will help us better meet local residents’ needs and expectations.”