The Costs of Incivility

Through a poll of 800 managers and employees in 17 industries, the Harvard Business Review learned just how people’s reactions play out among workers who’ve been on the receiving end of incivility:

12

Percent said they left their job because of uncivil treatment.

25

Percent admitted to taking their frustration out on customers.

38

Percent intentionally decreased the quality of their work.

47

Percent intentionally decreased the time spent at work.

48

Percent intentionally decreased their work effort.

63

Percent lost work time avoiding the offender.

66

Percent said their performance declined.

78

Percent said their commitment to the organization declined.

80

Percent lost work time worrying about the incident.

98

Percent have reported experiencing uncivil behavior at work.

Source: Harvard Business Review