United Way of Door County Launches 2-1-1 Service

United Way of Door County launched a new 2-1-1 service Aug. 23. The easy-to-remember non-emergency number connects people with community services.

The service is free, confidential and bi-lingual and is available 24 hours a day, seven days a week.

Every hour of every day, someone in Door County is seeking important information – from securing adequate care for a child or an aging parent, to finding a food pantry in the area. Faced with an increase in the number of agencies and help lines, people often don’t know where to turn.

The 2-1-1 service will help answer those questions, and is also designed to be a critical information system during and after a community crisis such as a tornado, fire or other disasters. In addition, the 2-1-1 system can track needs in Door County, allowing community planners real-time data to assess how resources should be allocated.

Door County Sheriff Terry Vogel said the service could help to reduce or eliminate non-emergency calls to 911.

“The success of this program is only as good as the information that is provided to the 2-1-1 call center,” explained Barb Maskell, executive director of HELP of Door County. “Our agency is dedicated to providing assistance to Door County visitors and residents by helping to ensure the accuracy of the information that the 2-1-1 service will use.”

United Way of Door County is asking that, if your agency or business provides a service that benefits people in Door County, obtain a contact information form found at or by calling 920.746.9645. More information can be found on, as well.