Dear Mary Pat,
I’m a hairdresser and am blessed to be solidly booked for most of the summer. Every now and again there is a cancellation when I can squeeze someone in, but that’s rare, and I don’t have the time to take walk-ins. The other day when I was cutting a client’s hair, a man came in and said he’d like an appointment. I explained that I didn’t have any time that day and that no one else in the salon had any availability either. He was instantly irritated and told me that I was making a big mistake and that I’d just lost out on the best tip of my life. All of us in the salon were sitting there with our mouths open, and I was too stunned to even reply before he stormed off. What is with people?
Harassed Hair Stylist
Dear Harassed Hair Stylist,
It’s hard to say whether this man is a product of our instant-gratification society (possible), hasn’t hear the word “no” enough in his life (likely), or is just a jerk (extremely likely). He was essentially threatening you with the biggest mistake of your lifetime. I hope you haven’t lost any sleep over that. I don’t think it was a mistake to pass on this guy at all. Being a big tipper doesn’t excuse the prior bad behavior. He’s the exception instead of the rule, so don’t spend any more time thinking about this.